Privacy Policy

Privacy Policy

Last Updated: [DATE]

Welcome to FIDZEN (“Fidzen”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

By using [WEBSITE URL] or purchasing products from FIDZEN, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with FIDZEN, we may collect the following information:

A. Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Order and purchase details
  • Payment-related information
  • Customer-service communications
  • Reviews, feedback, or other information you voluntarily provide

We do not generally store your complete debit-card, credit-card, UPI PIN, CVV, or banking credentials on our own servers. Payments may be processed through third-party payment service providers such as [PAYMENT GATEWAY NAME], subject to their own privacy policies and security practices.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Approximate location
  • Pages viewed
  • Referring website
  • Date and time of visits
  • Website interaction and browsing information
  • Cookies and similar technologies

This information helps us operate, secure, analyse and improve our website.

C. Information From Third Parties

We may receive information from service providers that help us operate our business, such as:

  • Shopify
  • Payment gateways
  • Shipping and logistics providers
  • Order fulfilment providers
  • Marketing and analytics providers
  • Advertising platforms
  • Customer-support tools

For example, our fulfilment/shipping partner [DROPDASH OR OTHER PROVIDER NAME] may receive information necessary to process and deliver your order.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

Processing and Delivering Orders

We use your information to:

  • Process purchases
  • Confirm orders
  • Process payments
  • Ship and deliver products
  • Provide tracking information
  • Handle returns, refunds and exchanges
  • Contact you regarding your order

Customer Support

We may use your contact information to respond to questions, complaints, refund requests, delivery issues and other customer-service matters.

Improving FIDZEN

We may analyse website usage, purchasing patterns and customer feedback to:

  • Improve our website
  • Improve our products and services
  • Understand customer preferences
  • Develop new products
  • Improve website performance
  • Prevent fraud and misuse

Marketing

Where permitted by applicable law and where appropriate consent has been obtained, we may use your information to send:

  • Promotional emails
  • Offers and discounts
  • New-product announcements
  • Abandoned-cart reminders
  • Other marketing communications

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

We do not make consent for unrelated marketing a condition of purchasing a product.

3. Cookies and Similar Technologies

FIDZEN may use cookies, pixels, tags and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors use them.

We may use cookies for purposes such as:

  • Keeping your shopping cart functional
  • Remembering your preferences
  • Maintaining website security
  • Understanding website traffic
  • Measuring advertising performance
  • Personalising certain website experiences
  • Analysing customer behaviour

Some cookies may be placed by third-party services such as [GOOGLE ANALYTICS], [META PIXEL], [SHOPIFY], or other services we use.

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of parts of our website.

4. Third-Party Services

We use selected third-party service providers to operate FIDZEN.

These may include:

E-commerce platform:
[SHOPIFY / SHOPIFY ENTITY NAME]

Payment providers:
[RAZORPAY / CASHFREE / OTHER PROVIDER]

Order fulfilment/shipping:
[DROPDASH / SHIPPING PROVIDER]

Analytics:
[GOOGLE ANALYTICS / OTHER PROVIDER]

Advertising:
[META / GOOGLE / OTHER PROVIDER]

Customer communication:
[WHATSAPP PROVIDER / EMAIL SERVICE / OTHER]

These providers may process personal information on our behalf or independently according to the services they provide.

We encourage you to review the privacy policies of relevant third-party providers for additional information about how they handle personal information.

We do not permit third-party service providers to use your personal information for purposes unrelated to the services they provide to FIDZEN, except where otherwise permitted or required by applicable law.

5. Payment Information

Payments made through FIDZEN may be processed by third-party payment providers.

Depending on the payment method selected, you may be redirected to or interact with the payment provider's systems.

FIDZEN does not request or store your UPI PIN, ATM PIN, CVV, internet-banking password, or other confidential payment authentication credentials.

Payment information is handled according to the applicable payment provider's terms, privacy policy and security procedures.

6. Sharing of Personal Information

We may share personal information where reasonably necessary to operate our business, including with:

  • Shopify and website infrastructure providers
  • Payment processors
  • Shipping and logistics providers
  • Fulfilment partners
  • Customer-support providers
  • Analytics providers
  • Advertising and marketing providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a standalone commercial product.

We may also disclose information where necessary to detect, investigate or prevent fraud, security incidents, unlawful activity or violations of our terms.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or other login information confidential and should notify us immediately if you believe your account has been accessed without authorisation.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Handling returns and disputes
  • Maintaining business and transaction records
  • Meeting legal, accounting and tax obligations
  • Preventing fraud and misuse
  • Resolving complaints or legal claims

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymise it, or otherwise cease retaining it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal data, including rights to:

  • Request information about the personal data we process about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion/erasure of personal data where applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding our handling of your personal data
  • Nominate another individual to exercise certain rights in circumstances permitted by applicable law

Under India's Digital Personal Data Protection Act, consent must be free, specific, informed and unambiguous, and a person may withdraw consent where consent is the basis for processing.

Please note that withdrawing consent or requesting deletion may not always result in immediate deletion where we are legally required or otherwise authorised to retain or process certain information, such as transaction records.

To exercise a privacy right, contact us using the details provided below.

10. Children's Privacy

FIDZEN is intended for general consumers and is not knowingly directed toward children under the age of 18.

We do not knowingly request or collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us, please contact us at [PRIVACY/GRIEVANCE EMAIL] so that we can take appropriate action.

11. Fraud Prevention and Security

To protect customers and FIDZEN from fraudulent transactions, we may use information such as:

  • Order history
  • Contact details
  • Delivery information
  • Device or technical information
  • Transaction information
  • Previous order behaviour

This may be used to identify potentially fraudulent or abusive activity, including repeated fraudulent orders or misuse of payment/refund systems.

12. International Data Processing

Some third-party service providers used by FIDZEN may process or store information outside India.

Where personal information is processed outside India, we will take steps required by applicable Indian law and our contractual arrangements with relevant service providers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business
  • Our website
  • Technology
  • Third-party services
  • Applicable laws or regulations
  • Our data-processing practices

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a privacy-related complaint, please contact us:

Brand: FIDZEN
Legal Business Name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [PRIVACY EMAIL]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]
Business Address: [FULL BUSINESS ADDRESS]
Grievance Officer / Privacy Contact: [NAME OR DESIGNATION]
Grievance Email: [GRIEVANCE EMAIL]
Phone: [PHONE NUMBER]

We will handle privacy-related requests and grievances in accordance with applicable law.

15. Grievance Redressal

For complaints concerning privacy, personal data or the use of our website, you may first contact our grievance/privacy contact at:

[GRIEVANCE OFFICER NAME/DESIGNATION]
Email: [GRIEVANCE EMAIL]
Address: [BUSINESS ADDRESS]

Please include sufficient information for us to understand and investigate your complaint.

FIDZEN will take appropriate steps to address legitimate complaints within the timelines required under applicable law.