Terms of Service

Terms of Service

Welcome to FIDZEN (“FIDZEN”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the FIDZEN website, including any purchases made through our online store.

By accessing our website, creating an account, or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

In these Terms, “FIDZEN”, “we”, “us”, and “our” refer to FIDZEN, and “you” or “customer” refers to any person accessing or purchasing from our website.

1. About FIDZEN

FIDZEN is an online retail store offering lifestyle, room décor, fidget, entertainment and related products to customers in India.

Business details:

  • Store Name: FIDZEN
  • Legal Business Name: FIDZEN
  • Website: fidzen.store
  • Email: FIDZEN2411@GMAIL.COM
  • Phone: Not provided

2. Eligibility

By using this website, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will comply with these Terms and applicable Indian laws.

If you are under the applicable age of majority, you should use the website only with the involvement and supervision of a parent or legal guardian where required by law.

3. Account Terms

Certain features of our website may require you to create an account or provide personal information.

You are responsible for:

  • Providing accurate information.
  • Keeping your account information up to date.
  • Maintaining the confidentiality of your login credentials.
  • All activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

FIDZEN reserves the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

However:

  • Colours may appear differently depending on your device or screen.
  • Product packaging may occasionally differ from website images.
  • Minor variations may occur between individual products.
  • Availability may change without notice.
  • Product specifications may occasionally be updated by manufacturers or suppliers.

We do not guarantee that every product description, image or specification will always be completely error-free.

If a material error affects an order you have placed, we may contact you to provide an appropriate resolution, including cancellation or refund where applicable.

5. Pricing and Payment

All prices displayed on the FIDZEN website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated.

FIDZEN reserves the right to change product prices, discounts, promotions and shipping charges at any time. Any price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

Payment Methods

FIDZEN may accept payment methods including:

  • UPI
  • Credit/debit cards
  • Net banking
  • Wallets
  • Cash on Delivery (COD)
  • Other payment methods displayed at checkout

Payments may be processed through third-party payment providers such as [PAYMENT GATEWAY NAME].

FIDZEN does not knowingly store sensitive payment authentication information such as UPI PINs, CVVs or banking passwords.

6. Cash on Delivery

Where Cash on Delivery is available, FIDZEN may apply certain restrictions based on:

  • Delivery location
  • Order value
  • Product availability
  • Previous order history
  • Fraud or risk indicators
  • Courier availability

We may contact customers to verify COD orders before dispatch.

Repeated refusal of COD orders, fraudulent orders, intentionally incorrect delivery information, or abuse of COD services may result in COD being disabled for future orders.

Any applicable COD charges will be clearly displayed before you place the order.

7. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation by email, SMS, WhatsApp or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

FIDZEN reserves the right to accept, cancel or refuse an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud
  • Incorrect or incomplete delivery information
  • Courier/serviceability limitations
  • Duplicate or unusually large orders
  • Violation of these Terms

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method, subject to applicable law and payment-provider procedures.

8. Shipping and Delivery

FIDZEN currently ships to [INDIA / SPECIFIC LOCATIONS].

Estimated delivery times displayed on our website are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery times may be affected by:

  • Courier delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Incorrect addresses
  • Remote or non-serviceable locations
  • Operational disruptions
  • Government restrictions
  • Other circumstances outside our reasonable control

Customers are responsible for providing an accurate and complete shipping address, including the correct PIN code and phone number.

If a package cannot be delivered because incorrect or incomplete information was provided, or because the recipient repeatedly refuses delivery, additional shipping or return charges may apply where permitted by law and as disclosed to the customer.

9. Tracking

Where available, tracking information will be provided after the order has been dispatched.

Tracking information may be provided through our logistics partners or third-party courier services.

Delivery updates may sometimes take time to appear or may temporarily show inaccurate or incomplete information.

For assistance with an order, customers may contact us at:

FIDZEN2411@GMAIL.COM

10. Returns and Refunds

Our return and refund process is governed by our [RETURN & REFUND POLICY URL].

Where applicable, customers may request a return, replacement or refund in accordance with that policy and applicable law.

Products may be required to meet certain conditions for return, including:

  • Being unused or in an eligible condition
  • Being returned with original packaging where required
  • Including accessories or components supplied with the product
  • Providing proof of purchase
  • Being requested within the applicable return period

Certain products may be non-returnable due to hygiene, safety, personal-use, customisation or other legitimate reasons, where permitted by applicable law. Such exclusions will be disclosed on the relevant product page or in our Return & Refund Policy.

Nothing in these Terms is intended to restrict any consumer rights that cannot legally be excluded.

11. Refunds

Approved refunds will generally be processed using the original payment method or another method permitted by applicable law.

Refund processing times may vary depending on:

  • Payment provider
  • Bank
  • Card issuer
  • Payment method
  • Courier/return processing

For Cash on Delivery orders, eligible refunds may require customers to provide accurate bank-account or UPI information.

FIDZEN is not responsible for delays caused by banks or third-party payment providers after we have initiated a refund.

12. Order Cancellation

You may request cancellation of an order by contacting us at:

FIDZEN2411@GMAIL.COM

Please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed or shipped.

If an order cannot be cancelled because it has already entered fulfilment or shipping, you may be required to follow our applicable Return & Refund Policy.

13. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable Indian or international law.
  • Commit fraud or facilitate fraudulent transactions.
  • Provide false or misleading information.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with website security or functionality.
  • Introduce viruses, malware or other harmful code.
  • Scrape, copy or reproduce website content without permission.
  • Use automated systems to place fraudulent or abusive orders.
  • Abuse discounts, coupons, referral programs or promotions.
  • Place orders with no genuine intention of completing the transaction.
  • Repeatedly refuse legitimate deliveries in a manner that abuses our COD service.
  • Harass or threaten our employees, representatives or delivery partners.
  • Use our website to infringe intellectual-property rights.
  • Engage in activities that could damage our business, customers or service providers.

FIDZEN reserves the right to restrict access, cancel orders or take other appropriate action where prohibited activity is reasonably suspected.

14. Intellectual Property

Unless otherwise stated, all content on the FIDZEN website, including:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Website design
  • Videos
  • Icons
  • Marketing materials

is owned by or licensed to FIDZEN and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit our content without our prior written permission.

The FIDZEN name, logo and associated branding may not be used without our permission.

15. User Reviews and Content

If you submit reviews, photographs, comments, testimonials or other content to FIDZEN, you represent that:

  • The content is truthful to the best of your knowledge.
  • You have the necessary rights to submit it.
  • It does not violate another person's rights.
  • It does not contain unlawful, defamatory, abusive or misleading material.

By submitting content, you grant FIDZEN a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Third-Party Services and Links

Our website may use or integrate with third-party services including:

  • Shopify
  • Payment gateways
  • Shipping providers
  • Fulfilment providers
  • Analytics services
  • Advertising platforms
  • Customer-support services

Third-party services operate according to their own terms and policies.

We may also provide links to third-party websites. FIDZEN is not responsible for the content, security, privacy practices or availability of third-party websites.

17. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

FIDZEN does not guarantee that:

  • The website will always be available.
  • The website will be completely error-free.
  • Product information will never contain errors.
  • Delivery estimates will always be met.
  • Third-party services will always operate without interruption.

Nothing in these Terms excludes or limits rights, guarantees or remedies that cannot legally be excluded or limited under applicable Indian law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, FIDZEN will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.

This may include losses relating to:

  • Business interruption
  • Loss of profits
  • Loss of data
  • Loss of opportunity
  • Third-party service interruptions

However, nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded.

For products subject to mandatory consumer protections or product-liability rights, nothing in these Terms is intended to remove or reduce those rights.

19. Force Majeure

FIDZEN will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • War
  • Civil unrest
  • Strikes
  • Major network or infrastructure failures
  • Courier disruptions
  • Other extraordinary events

We will make reasonable efforts to resume affected services as soon as practicable.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless FIDZEN, its owners, employees, contractors and service providers from claims, losses, damages, liabilities and expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the website.
  • Fraudulent activity.
  • Your violation of another person's rights.
  • Information you knowingly provide that is false or misleading.

21. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and mandatory jurisdictional rights, disputes arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at:

[CITY, STATE, INDIA]

Nothing in this section is intended to restrict any statutory right a consumer may have to approach a competent Consumer Commission or other authority under applicable Indian law.

22. Grievance Redressal

If you have a complaint regarding an order, product, payment, delivery, privacy or any other issue, please contact us at:

FIDZEN
Email: FIDZEN2411@GMAIL.COM

Grievance Officer / Contact: [NAME OR DESIGNATION]

Address: [FULL BUSINESS ADDRESS]

Please provide your order number and sufficient information for us to investigate your complaint.

We will handle complaints in accordance with applicable law.

23. Changes to These Terms

FIDZEN may update these Terms from time to time to reflect changes to:

  • Our business
  • Our products
  • Our website
  • Payment or shipping arrangements
  • Applicable laws
  • Our policies

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact Us

For questions regarding these Terms, please contact:

FIDZEN
Legal Name: FIDZEN
Email: FIDZEN2411@GMAIL.COM
Phone: Not provided
Website: fidzen.store